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Mit Liebe in der Schweiz gemacht 🇨🇭

Rackets Universe – Privacy Policy

Last Revised: 2025-03-18

Protecting your personal data is important to us. This Privacy Policy explains how personal data is collected and processed when using the Rackets Universe website and services.

The terms "You," "Your," "Yours" and "User" refer to the entity/person/organization using our website. When this Policy mentions "We", "Us," and "Our" it refers to Rackets Universe and its operator.

This Privacy Policy is governed by our Terms & Conditions.

1. Responsible Entity

Rackets Universe
Rainer Möllenbeck
Altenbachstrasse 14a
8832 Wollerau
Switzerland
UID: CHE-173.694.634

2. Data Collection

When you visit this website, technical data may automatically be collected such as:

  • Browser type
  • Operating system
  • Time of access
  • IP address

These data are used for technical security and improving the website.

We also collect information you provide to us (e.g. when creating an account or contacting us), such as name, email address, and other details necessary for the performance of our services and to comply with legal obligations.

3. Payment Processing

Payments for digital products are processed through Stripe. Stripe handles payment data according to its own privacy policy: https://stripe.com/privacy. We do not store your full payment card details.

4. Use of ChampsTracker App

Certain programs may include the use of the ChampsTracker app for tracking training sessions, matches and reflections. Use of the app is subject to its own terms and privacy practices where applicable.

5. Data Storage

Personal data is stored only as long as necessary to provide the services and to comply with legal obligations, resolve disputes, and enforce our agreements.

6. User Rights

You may request:

  • Access to stored data
  • Correction of inaccurate data
  • Deletion of personal data
  • Restriction of data processing

To exercise these rights or for any questions regarding this Policy or the processing of personal data, please contact us at support@racketsuniverse.com.

7. Security

We implement appropriate technical and organizational measures to protect your personal data. However, no transmission over the internet is completely secure; we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to other websites (e.g. Stripe, ChampsTracker). We are not responsible for their privacy practices. Please review their privacy policies.

9. Amendments

We may update this Policy from time to time. We will post any changes on this page and, where appropriate, notify you. Continued use of the website after changes constitutes acceptance of the revised Policy.

10. Contact

For any questions regarding this Policy or requests regarding the processing of personal data, please contact us at support@racketsuniverse.com.